How this help center works

I built this as a working help center because showing how I think about self-service beats describing it. You can see where it answers, where it hands off, and where I decided it shouldn't answer at all. Claude Code was one of the tools. The decisions were mine: what to build, what to leave out, where a person steps in, and how it should feel.

• Search is told to answer only from these articles, and shows the sources it can verify. If it doesn't know, it says so and points you to me.
• Personalize reorders the page around what you care about and adds short, labeled notes. It never changes the articles.
• Fit check compares your job description with my background, gaps included.
• Get in touch sends me your message with your context attached, so you don't have to repeat yourself. AI can draft a reply for me, but only I can send one.
• X-ray shows what's happening behind the page and why I built it that way, including what's recorded and the AI's exact instructions.

Some questions get no AI answer on purpose. For salary and references, you get a route straight to me.

How this carries over to your company: these are the same calls I'd make with your customers and your team.

• Answer only what you can stand behind. If you don't know, say so and hand off quickly.
• Decide where a person steps in, and keep reaching one easy.
• Give people context, so nobody has to repeat themselves.
• Keep the reasoning visible, so the team can question it and improve it.
• Test it and share the results, including what it gets wrong. Here are mine.