Technology Implementation & Ownership.
Led the migration to Zendesk and personally owned the team's tech stack — custom workflows to track ticket topics, integrations for smooth collaboration, and customer-context data for proactive support.
Led migration to Zendesk and created customized workflows like fields to track ticket topics, integrations to enable smooth collaboration, and customer context data to offer proactive suggestions.
My role: I was a people manager, but also personally owned the team tech stack and operations. I have expertise and familiarity across many common tools — from CX platforms and AI to reporting and enablement.
Tools & platforms I’ve owned
CX Platforms
AI
Customer Insights & Product
Productivity
CX Ops
BI & Reporting
Training & Enablement
= tools I administered / owned